The purpose of these General Conditions is to regulate the conditions of use of the Website https://sleepgallery.es/en/ (hereinafter, "the website"), whose owner is ARTIDES RETAIL S.L., (hereinafter, ARTIDES RETAIL), with CIF B16797615, address at Calle Lope de vega 1, 49013, Zamora and registered in the Mercantile Registry of Zamora, Volume 300, Book, 184, nº section 8, sheet 184 and page ZA-8951 and can be contacted through [email protected] and telephone (+34) 980 014 507 or (+34) 623 320 417.

1. Conditions of access.

The purpose of this website is to provide information about our services and activities. Its use implies full acceptance by the user of these conditions, so if you do not agree with the content of the same should refrain from using the website and the services offered on it. ARTIDES RETAIL reserves the right to make any changes it deems appropriate, and may modify, delete or include, without notice, new content and / or services, as well as the way in which they are presented and located and the conditions of use of the web.

The User accepts that the access and use of the web and the contents included in it takes place freely and consciously, under his exclusive responsibility, and consequently agrees to:

  • Not to use the web to carry out activities contrary to law, morality, public order, in general, and to make a lawful and honest use in accordance with these General Conditions, as well as to refrain from any act that could damage, disable, overload or deteriorate the web and/or prevent the normal use and utilization by the rest of the Users.
  • Not to manipulate or alter any content of the website without the express written consent of its owner. Any alteration, modification or manipulation without the consent of the owner, exempts it from any responsibility.
  • Not to reproduce, copy, distribute, publicly communicate, transform or modify the contents, unless you have the required authorization from the owner of the corresponding rights or it is legally permitted; as well as delete, evade or manipulate the copyright and other data identifying the rights of ARTIDES RETAIL or its owners incorporated into the contents, as well as technical protection devices, or any information mechanisms that may contain the aforementioned contents.
  • Not to introduce or disseminate on the website, data programs (viruses or any type of harmful software) likely to cause damage to the website.

ARTIDES RETAIL does not guarantee the availability and continuity of the website and is not responsible for any damages that may occur, or technical defects, including viruses or other harmful elements, whatever the nature, arising from the use of information and materials contained on the web.

2. Use of cookies.

In order to provide a better service, ARTIDES RETAIL may store in the User's computer small information files called cookies, used for the proper functioning of some of the services offered, as well as to perform usage statistics, diagnose problems on the web, and for the administration of some of the services offered. To limit or restrict the admission of cookies on your computer, you can configure your browser for this purpose. For more information, please visit our Cookies Policy.

3. Responsibilities.

The User will be liable for damages of any nature that ARTIDES RETAIL or any third party may suffer as a result of the breach of any of the obligations to which he/she is subject by these General Conditions.

CLIENT does not assume any responsibility nor does it have any control over the possible hyperlinks contained in the web to external contents; however, it will remove those links that include illicit contents as soon as it becomes aware of them.

4. Intellectual and Industrial Property.

The User recognizes that all the contents of the web and, specifically, of all the information and materials, the structure, selection, arrangement and provision of its contents, programs and development of applications used in relation to them, are protected by intellectual and industrial property rights owned by the owner of the web or, where appropriate, by third parties.

In no case shall access to them or their use by the User imply any kind of waiver, transmission or total or partial transfer of such rights, or confer any right of use, alteration, exploitation, reproduction, distribution or public communication of such content without the prior and express authorization specifically granted for that purpose by

ARTIDES RETAIL or the third party holder of the affected rights. ARTIDES RETAIL is the owner of the elements that make up the graphic design of its website, menus, navigation buttons, code, texts, images, textures, graphics and any other content of the website or, in other cases, has the corresponding authorization for the use of such elements.

All trademarks, trade names or distinctive signs displayed on this page are the property of ARTIDES RETAIL and/or third party companies. It is forbidden to use or permanently download, copy or distribute them by any means without the required consent of the owner.

In the event that any User or third party considers that any of the contents have been introduced in the website in violation of their Intellectual or Industrial Property rights, they must send a notification to ARTIDES RETAIL identifying themselves and the holder of the intellectual or industrial property rights allegedly infringed, providing title or accreditation of the representation of the aforementioned rights.

5. Data protection.

For information about the use of your data, please see our Privacy Policy.

6. General conditions of the contract.

6.1. Purchase procedure.

For the purchase of the products offered on the web, it is necessary to proceed to the registration of the user on the web, in which you must indicate your personal data, so that we can fully process the order and you can place subsequent orders without having to re-enter your data. The treatment of personal data provided will be in accordance with the provisions of the Privacy Policy of our website, committing the user to provide this information truthfully and completely.

ARTIDES RETAIL reserves the right to modify the commercial offer presented on the website (regarding products, services, prices, promotions and other conditions) at any time.

ARTIDES RETAILwill make every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time there is an error of this type, we will proceed immediately to correct it. If there is a typographical error in any of the information about our products, and a customer has made a purchase decision based on this error, ARTIDES RETAIL will inform the customer of this error, and the customer will have the option to cancel the purchase without any cost on his part or to adhere to the conditions and / or price again communicated.

The photographs shown are merely indicative and not contractual and there may be variations.

6.2. Prices and form of payment.

The prices indicated on the website include Value Added Tax (VAT) and are expressed in Euros.

The products purchased must be paid by means of any of the formulas that ARTIDES RETAIL makes available to the customer, specifically:

  1. Bank transfer to the account indicated during the purchase process.
  2. PayPal.
  3. MasterCard, Visa, Discover and American Express through the STRIPE Platform.
  4. REDSYS Platform.

Visa and MasterCard have developed a secure payment system in SSL Internet environment. The Secure Electronic Commerce system is based on the card issuer (bank or savings bank) identifying the cardholder before authorizing payment over the Internet. ARTIDES RETAIL adheres to this security protocol so that, once you have selected the product to buy and entered your card number, a window of the issuing entity opens asking for your identification.

Your card details and password are protected by this security system from the moment they are entered. This window is out of the control of ARTIDES RETAIL, being the responsibility of your Issuer any incident that may arise with it, and you should contact your entity if you find yourself in this hypothetical case.

6.3. Shipping method and cost.

In principle, all the products described in our online store will be available, except those that are shown as "not available" in the product file. In the event that a product is out of stock at the time of placing your order, and we have not been able to update this information on the web, we will contact you as soon as possible to offer you a similar product or the refund of the corresponding amount.

When dealing with different warehouses of origin and in the case of orders of several articles, these can be sent in different packages, without additional cost, in order to reduce to the maximum the delivery time of the same ones.

Peninsula shipping costs: For purchases of 75 euros or less, the shipping costs will be 6 euros + VAT. For purchases over 75 euros, shipping costs will be free.

Shipping costs for Islands, Ceuta and Melilla: you should contact us by phone at 696 977 575 or email [email protected].

6.4. Product warranty.

ARTIDES RETAIL guarantees its products, in the legally established terms, for a period of 3 years from the date of delivery.

The customer must inform ARTIDES RETAIL of any non-conformity within two months of becoming aware of it.

Deficiencies caused by negligence, knocks, improper use or handling, unsuitable voltage when applicable, or materials subject to wear and tear due to normal use are excluded from the warranty.

When the use of the warranty is justified, the repair, replacement of the article, discount or refund will be chosen, according to the legally established terms.

The warranty will lose its value in the cases in which:

  • Any of the data of the same or of the purchase invoice is modified, altered or substituted.
  • If both the identification number and the guaranteed appliance itself are manipulated or repaired without the knowledge of the Technical Service.
  • If the purchase invoice is missing. If the necessary repair was not covered by the guarantee, in the established terms, the client will have to bear the expenses, both of repair and shipment.

6.5. Right of withdrawal.

In accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws, the buyer has a period of 14 calendar days, counted from receipt of the product, to withdraw from the contract without stating the reasons. It is a prerequisite that both the packaging and the product are in perfect condition, have not been tampered with, do not have defects or damage by external events or other circumstances that result in the impairment of the product, especially the opening of the container.

If there is any problem in your shipment, open box and / or damaged in transport must indicate such an incident at the time of receipt of the order by the carrier and must communicate as soon as possible the incident in your order, you can do so via email [email protected], indicating the problem and your order number.

To exercise your right of withdrawal, the Customer must contact ARTIDES RETAIL, through the address [email protected] or telephone (+34) 980 014 507 or (+34) 623 320 417, providing your name, address, product purchased and date of receipt, which, if appropriate, and after verifying that the good has not suffered any damage, the amount paid for the product and shipping costs will be refunded. If you prefer, you can use the withdrawal form provided on this website .

The returned order must be delivered together with the delivery note and the invoice issued to ARTIDES RETAIL. The costs arising from the return will be borne by the buyer, as established by law.

In any case, this right of withdrawal shall not apply to products made according to the consumer's specifications or clearly personalized in accordance with art. 103.c) of Royal Legislative Decree 1/2007.

7. Confidentiality.

Any information that either party communicates or provides to the other or to which either party has access shall be considered confidential and may not be disclosed, displayed, reproduced, copied, discussed with third parties, or used by either party for purposes other than those for which it was communicated.

8. Applicable Law and Jurisdiction.

These General Conditions shall be governed by the provisions of Spanish law. For any questions that may arise between the parties in relation to the interpretation and execution of this document, both parties expressly agree, and waive any other jurisdiction that may correspond to them, to the jurisdiction of the Courts and Tribunals of Zamora, except in the case of consumers, in which case they will be those corresponding to their domicile.

  • Online dispute resolution:

Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission has an online out-of-court dispute resolution platform available to consumers. You will be able to access it through the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their complaints through this platform.

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